I got a phone call today from Chase regarding suspicious activity on my business debt card. After a few minutes, I had learned that somehow my card was stolen along with my ATM pin along with 5 withdrawals of $500 from today and yesterday from various locations throughout California. I was worried that I would not see that money again but Chase immediately told me that I would get my money back after filing a claim.
The strange thing is that I never use my ATM card for any thing outside of depositing checks from 2 or 3 Chase ATMs in my area. I actually drove back to one of the ATMs and was looking around for a skimming device but didn’t notice anything out of the ordinary.
Back to the story, I was asked if I had access to an email to get access to a claim form. I gave them my email and was sent two emails within a few minutes with my login info. I opened up the 2nd email which had my username with a subject of “Your Chase Customer Claims Secure Document Exchange Electronic Package is available online” and clicked on the link, which took me to https://sdx.chase.com/consumerdcx-chase_atm.
I set up my account and then logged in. I see a message waiting for me to be read, I click it and got the following message:
A system error has occurred. Please try again, but if you continue to see this message then contact the system administrator.
No luck. I thought, maybe I’m just an idiot, why don’t I just call tech support. Of course, they told me to clear my cookies and reboot my computer. When has that seriously worked when there was an issue with a website?
I wonder that I can’t be the only one out there having the same issue. I eventually called Chase back and had them fax me the form.